The Venom Help Desk is the one place your cover, your registrations and your support tickets live together. Once your product is registered here, everything else follows from its serial number: when you open a ticket, our team sees your cover on the same screen as your question, so nobody has to ask for an invoice first.

What you can do in this portal

• Check your cover — enter a serial number and see Technical Support and Venom Care Service Cover with their expiry dates. No login needed.
• Register your Venom — links the serial number to your account so the cover is on file (see How to register your Venom).
• My Venom — every product you have registered, with its cover state, in one list.
• Open and follow tickets — describe the problem, attach photos or a short video, and reply in the same thread; you get an email each time our team answers.
• Read the wiki — fixes for the problems we see most often, written from real tickets.

The two kinds of cover

Technical Support

Complimentary face-to-face, internet and phone technical support for software and other issues not covered under normal warranty — setup, Windows questions, drivers, “how do I”. Open a ticket here and it lands with a technician.

Venom Care Service Cover

Cover for hardware repairs valid within Venom’s warranty cover — faults in the product itself, repaired or replaced by Venom. Open a ticket here with the serial number and what is wrong; if it needs a repair, we arrange it from the ticket.

Venom Extended Care

If you purchased a Venom Extended Care pack with your product, it extends repairs, service and free technical support to three years from the date of purchase, and shows on the same cover check once the pack is registered against the serial number.

What the cover states mean

• Active — current; the expiry date is shown. Tickets are handled under cover.
• Expired — the date has passed. You can still open a ticket; repairs outside cover are quoted before any work.
• Unknown — the portal cannot determine the cover: the registration is still pending approval, the product was bought refurbished or ex-demo (cover is with the seller), or no expiry was ever recorded. Register the product, or open a ticket with your invoice and we will sort it out.

Warranty service

All Venom products come with a pickup-and-return warranty, or walk-in service at our authorised service centre. Open a ticket here with your serial number and what is wrong and we arrange it from the ticket.