Registering links your product’s serial number to your Help Desk account. Once it is approved we can see your cover and contact details the moment you open a ticket, which means faster answers and no back-and-forth about invoices.

Steps

1. Create a Help Desk account (or log in).
2. Open Register My Venom.
3. Enter the product serial number exactly as printed on the label (see Where to find your Venom serial number). You can register more than one product at once.
4. Enter the date of purchase and where you bought it, and attach a copy of your tax invoice (photo or PDF).
5. Submit. You will receive a confirmation email straight away.

What happens next

• Our team checks the registration against the invoice. Until it is approved the registration shows as pending and the cover as Unknown.
• When it is approved you receive an email, and My Venom shows the product with its Technical Support and Venom Care expiry dates.
• If something does not match (serial not found, invoice unreadable) we will email you with what is needed.

Refurbished or ex-demo purchases

Cover for refurbished and ex-demo units is provided by the seller. Register the product anyway so we have it on file, and contact your place of purchase for warranty service.