Service and support for your Venom is linked to its serial number, so it is the first thing we ask for. You will need it to register your product, to check your cover, and when you open a support ticket.

Where it is

1. In Venom Support and Control. On the machine itself, open the Venom Support and Control app — its icon sits on the taskbar near the clock — and look under Asset Info. The serial number is shown there and can be copied.
2. On the product label. Turn the unit over: the serial number is printed on a label on the outside of the product, usually on the bottom, sometimes on the rear. It is the line marked S/N or Serial.
3. On your tax invoice. Venom and authorised resellers print the serial number on the invoice for the purchase.
4. On the original box. The barcode label on the carton carries the same serial number.

What it looks like

A run of letters and digits with no spaces (for example the format 17011G2135001… on older BlackBooks, or a shorter alphanumeric code on newer models). Enter it exactly as printed — the letter O and the digit 0 are different characters.

Still cannot find it?

Contact the authorised Venom retailer or reseller you bought the product from; they can look it up from your purchase. If you bought directly from Venom, open a ticket with your invoice number and we will find it for you.